Key account manager

In the light of its digitalisation JMS Tax Audit is looking for a polyglot and ambitious Key Account Manager to join the team throughout this transition. Thanks to its interactive and innovative new platform, the portfolio management of its 300+ companies will allow 360-degree requests to be handled smoothly in response to client needs. From legal and fiscal management to financial, social and administrative requests, clients and the Key Account Manager will collaborate closely, making this position a key contributor to the team's success and client satisfaction.

While every account corresponds to a client's company, the Key Account Manager will oversee the portfolio by handling, communicating and dispatching recurring and non-recurring requests within the team of internal and external consultants. The Key Account Manager will ensure the prompt commercialisation of those requests and follow them through to completion. He/she will be a key player in the client relationship and the fulfilment of the client's account management.

The Key Account Manager advises clients on the strategy to adopt and the actions to be taken. He/she therefore has a good knowledge and understanding of the commercialised services offered by JMS Group, its departments and the role of every internal and external consultant. Moreover, the Key Account Manager can understand complex challenges faced by the client and transform them into simple tasks for the team to execute. Those requests will be managed through the platform, allowing clear and transparent communication between the client and JMS offices.

The Key Account Manager ensures the quality of the services offered to clients and seeks innovative solutions to serve them better. Responsible for customer relations, he/she informs the customer of the progress of requests, directly contributes to the management of the company and advises on the strategic plan. He/she ensures that the client is always satisfied, brings real added value to the services provided and promotes our services as products. The Key Account Manager is not a sales hunter but a grower, capable of detecting and responding to wants and needs through internal and external upselling and cross-selling. He/she ensures personalised and continuous follow-up of client requests, maintains an overall vision based on results analysis and provides regular reports to the client and team. The role also involves proposing ways to increase competitiveness and responding to client challenges and urgent needs. Managing several clients simultaneously requires strong organisation and efficient time management. The Key Account Manager works with existing customers and may also prospect for new ones. This varied role involves many different interlocutors, making communication and negotiation skills essential. Excellent interpersonal skills are also required to build a relationship of trust with clients during both good and challenging times.

• A good understanding of the technical challenges clients may face and of our core services in a digital environment
• Great communication skills and fluency in spoken and written French and Dutch
• Knowledge of another European or non-European language is an important asset
• The ability to create a bond with clients, become their SPOC for various requests and remain calm in stressful situations; patience is essential
• Commercial drive and the ability to turn challenges into commercial opportunities that directly contribute to the Group's revenue growth

• Native Dutch speaker, fluent in French and English
• Excellent customer relationship management
• High-quality strategic advice
• Knowledge of the client's world and ability to determine their needs
• High-quality presentation and service
• Good knowledge of the technical aspects of the services being sold
• Good organisational and negotiation skills
• A bachelor's or master's degree in one of the Group's service areas - management, accounting and tax, finance, fiscal or legal - is required
• A demonstrated track record in CRM and sales is required
• Experience in the administrative public sector is a plus, preferably with FPS Finance
• Previous experience in a legal, financial or tax department is desired
• Previous experience as an entrepreneur is a plus
• Experience in customer relations, sales or managing a company portfolio is a plus

• Salary and incentives are negotiable; an entrepreneur with freelancer status is preferred
• Commissions can be negotiated
• Opportunities for growth, training and on-site visits, including abroad
• Remote working available