Administrative consultant

In the light of its digitalisation JMS Tax-Audit / JMS Group are looking for a polyglot and ambitious Administrative Consultant to join their team throughout this transition. Thanks to its interactive and innovative new platform, the portfolio management of its 300+ companies will allow to smoothly handle 360 degrees requests, answering to the client's needs. From its legal to fiscal management, through financials, socials and administrative requests, client and consultants will be able to collaborate for which the Administrative Consultant will be a key player in the team success and client's satisfaction.

While every account corresponds to a client's company, the Administrative Consultant will oversee the portfolio by handling, communicating and acting on recurring and non-recurring requests within the team of internal and external consultants. The Administrative Consultant will ensure the prompt follow-up of those requests as well as their follow-up until completion. He/she will be a key player in the relation and fulfilment of the client's account management.

The Administrative Consultant therefore has a good knowledge and understanding of the commercialised services offered by J.M.S Group, its departments as well as the role of every internal and external consultant. Moreover, the Administrative Consultant has the ability to understand complex challenges faced by the client and act upon simple tasks which he/she can execute, resulting in practical solutions. Those requests will therefore be managed throughout the platform, allowing clear and transparent communication between the client and JMS offices.

The Administrative Consultant ensures the quality of the administrative services offered to the client and seeks innovative solutions to optimise the internal and external administrative workflow. Responsible for customer administration, he/she acts, plans and informs the customer of the evolution of his/her request, therefore directly contributing to their company's administrative success plan. He/she ensures that the client is always satisfied, bringing real added value to the services provided and promoting our services as products. He/she therefore ensures a personalised and continuous follow-up of the client's requests: based on an analysis of results, he/she has an overall vision and provides regular reports to the client and team. The Administrative Consultant deals with several clients at the same time, which requires good organisation and efficient time management. In addition, the Administrative Consultant deals with existing customers but may also prospect for new ones. In any case, this is a varied job where he/she is in contact with many different interlocutors: communication skills are therefore essential. He/she must also have excellent interpersonal skills to create a trustful bond with stakeholders during good and challenging times.

• A good understanding of the internal and external administrative processes that a client could face throughout his/her entrepreneurial journey in a digital environment
• Great communication skills and the ability to fluently speak and write at least the two Belgian national languages, French and Dutch
• Knowledge of another European or non-European language is an important asset for our international clientele
• The ability to easily create a bond with stakeholders and become their SPOC for various requests while remaining calm in stressful situations; patience is essential for this position
• Great organisational skills to follow up and build relationships with various stakeholders, including banks, FPS Finance and other administrations

• Native Dutch speaker, fluent in French and English
• Excellent stakeholder relationship management
• High-quality administrative reporting, including meeting minutes, presentations, reports and letters
• Knowledge of administrative and governmental processes
• Detailed and accurate communication and reporting skills
• Good knowledge of the technical aspects of our services
• Good organisational and negotiation skills
• A bachelor's or master's degree in one of the Group's service areas - management, accounting and tax, finance, fiscal or legal - is preferred
• A demonstrated track record with a CRM or database is required
• Experience in the administrative public sector is a plus, preferably with FPS Finance
• Previous experience in a legal, financial or tax department is desired
• Previous experience as an entrepreneur is a plus
• Experience in customer relations, sales or managing a company portfolio is a plus

• Salary and incentives are negotiable; an entrepreneur with freelancer status is preferred
• Opportunities for growth into internal positions
• Training and on-site visits, including abroad
• Remote working available